All goods must be returned in their original packaging if possible and always well packed and protected, in undamaged and original condition. You can arrange this yourself and we advise you to get a receipt and proof of postage and ensure the goods are adequately insured.
Alternatively, you can book a collection by our couriers for £25 (+vat) for rugs up to 140×210. Larger rugs will be priced up individually but are generally from £30 (+vat) upwards. Failed collections – where our courier has called as arranged but is unable to collect for no fault of their own – will be charged at the same rate as an additional charge.
The cost of the collection plus any failed collection charges will be debited from any refund due to you.
B2B – Business to Business
We supply B2B as well as B2C. B2B orders cannot be cancelled, returned, or refunded. For more information, please see our main B2B page found here.