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Returns

 

Any rug may be returned if you are not delighted with it. All you have to do is notify us of your intention to return the item within 14 days of receiving it. You then have 14 days from the day you inform us to actually return the rug.

 Smaller rugs, up to and including  170 x 240 cms

Smaller rugs are usually returned to us at 93, Highgate, Kendal, but do not return anything to us until the return address has been confirmed as there are exceptions. The return address will be provided when we receive your intention of returning the item. The cost of the return is the responsibility of the customer.

 You arrange this yourself, so you can arrange the collection time to suit you and you can choose any carrier you like. All rugs must be returned in their original packaging if possible and always well packed and protected to ensure they get back safely, in undamaged and original condition.

 We advise you to get a receipt and proof of postage and ensure the goods are adequately insured. A full refund will then be made within 14 days of receiving the rug back here safely in original condition.

 This also applies to any larger rugs that are being returned to us at Highgate in Kendal.

 

Larger rugs, larger than 170 x 240 cms

Larger rugs being returned often need to be returned via a collection service by our suppliers due to the size and weight of the items. The collection service charge is £30 plus vat, which is equivalent to what it would cost if you were returning it direct yourself. The cost of the return is the responsibility of the customer.

 Any larger rug being sent back to us at Highgate in Kendal will need to be arranged by the customer, but do not return anything to us until the return address has been confirmed. The return address or collection details will be provided when we receive your intention of returning the item.

 All rugs must be returned in their original packaging if possible and always well packed and protected to ensure they get back safely, in undamaged and original condition.

 A refund, less the cost of the collection service return,  will then be made within 14 days of receiving the rug back safely in original condition. If the rug is being returned to us at Highgate in Kendal, then please refer to the section above for refund details.


B2B – Business to Business

We supply B2B as well as B2C. B2B orders cannot be cancelled, returned, or refunded. For more information, please see our main B2B page found here.