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Money-Back Guarantee


If for any reason, you are not happy with your purchase, you have 14 days in which you can return it for a full refund of the purchase price, less any collection service charge if applicable. See Returns for more details.

To be able to return the goods, you must notify us within 7 working days of receipt of the goods of your intention of returning the goods and then ensure the goods are returned to us within 14 days from the date of delivery.

It is your responsibility to pay for the cost of returning the goods whether you return the rug yourself or use one of our supplier’s collection services. When we have received and inspected them and we are happy the goods have been returned in the same condition that they were dispatched, we will process your refund within 14 days.

*Please remember that while every effort is made into accurately reproducing the colours of each rug, we do not accept any responsibility should there be a misrepresentation of colour and our rugs cannot be construed as faulty should the colour vary from the colour displayed by your computer screen. You may still return the rug but it will be at your own cost.

*Please also be aware that designs can vary depending on the size of the rug. The design will be fundamentally the same but different levels of detail are used depending on the size of the rug. The designers are very good at adding extra detail or reducing detail where necessary to ensure the rug looks its best in each different size. This variation is standard in rug design and does not constitute being faulty.


We supply B2B as well as B2C. B2B orders cannot be cancelled, returned, or refunded. For more information, please see our main B2B page found here.