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Money Back Guarantee

If for any reason you are not happy with your purchase you have 14 days in which you can return it for a full refund of the purchase price. To be able to return the goods you must notify us within 7 working days of receipt of the goods of your intention of returning the goods and then ensure the goods are returned to us within 14 days from the date of delivery.

It is your responsibility to pay for the cost of returning the goods. When we have received and inspected them and we are happy they have been returned in the same condition that they were dispatched, we will refund the total goods value. See Returns.

*Please remember that while every effort is made into accurately reproducing the colours of each rug, we do not accept any responsibility should there be a misrepresentation of colour and our rugs cannot be construed as faulty should the colour vary from the colour displayed by your computer screen. You may still return the rug but it will be at your own cost.

*Please also be aware that designs can vary depending on the size of the rug. The design will be fundamentally the same but different levels of detail are used depending on the size of the rug. The designers are very good at adding extra detail or reducing detail where necessary to ensure the rug looks it’s best in each different size. This variation is standard in rug design and does not constitute being faulty.