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Here you will find all the information you need about our company and its policies and terms and conditions of trade. Click on the links below to go to the relevant section:

Coronavirus Update: How it impacts us as a company and delivery times
About Us: Company & contact information
Shopping with RugsUK: How to use our website and make a purchase
Delivery & Shipping Info: Delivery & shipping information
Money-Back Guarantee: Details of our money-back guarantee
Cancellations: Canceling orders
Returns: Details of our returns policy
Faulty Goods & Complaints: About faulty goods and our complaints procedure
Credit Card Security: Information on credit card security
Privacy Policy: Our privacy policy explained
FAQ: Frequently asked questions
Terms & Conditions: Our terms and conditions
B2B: Business to Business – Information and our terms and conditions
Discount Vouchers: Current Voucher is: N/A

Christmas Holidays – Opening Hours (Highgate Shop & RugsUK telephone support)

Highgate shop is closed: Saturday 23rd December – Monday 1st January
RugsUK telephone service is unavailable: Saturday 23rd December – Monday 1st January
Normal Hours from Tuesday 2nd January.

Website and email always available.