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Delivery & Shipping Information

Standard UK mainland deliveries are free of charge with a few rare exceptions, see below.

Delivery times normally vary from between 2-5 working days and as soon as your order is dispatched you will receive an email confirming this. Most rugs are dispatched on a Next Day service with our regular courier, but some of the smaller rugs may go by the post office or Parcelforce and take a little longer. Should a delay occur we will contact you with further information.

Offshore deliveries and deliveries to parts of Scotland may take an extra day or so depending on how remote your location as may some deliveries to Eire and Northern Ireland.

Please note we will deliver to an alternative delivery address if specified, however this may slightly delay your order whilst we undertake additional security measures for the prevention of fraud.  If this inconveniences any customers in any way we do apologise; we must however stress that this is deemed necessary in order to protect the privacy and security of our customers and ourselves.

We reserve the right to refuse any order we suspect to be fraudulent or suspicious in any way.

Some remote parts of Scotland including but not exclusive to postcodes beginning with AB, HS, IV, KA27, KA28, KW15, KW16, KW17 and ZE are subject to harsh surcharges by some carriers and if your address is affected we will ring you to discuss options and prices.

Deliveries to Eire, Northern Ireland and all Offshore Islands are normally £35 including the Isle of Wight and Isle of Man (+ £15 for each additional item). Smaller items may be able to be sent at a lower rate.

All Offshore UK, European and Worldwide deliveries are priced up individually – please contact us for a price.

 

Premium Services – UK Mainland Only

We often get asked what time the goods will be delivered. Rugs sent out via our regular courier are on a Next Day service but our courier cannot give us times for deliveries. When rugs leave us they go to a central depot then are forwarded on to smaller local depots all around the country. The only way to get a timed delivery is to pay for one of our courier’s premium services. These premium delivery services are available on request but we ask that you please ring or email for details so we can get you the best possible price.