Our high street shop the Rug Emporium is now back open 10.00-4.00 Mon, Tues, Wed, Fri & Sat.
Due to complications and delays with safety materials our shop will now open on Wednesday 1st July.
All our suppliers are now back and dispatching orders.
There are still a few minor delays with deliveries but the situation is improving all the time. Please allow 2-5 working days for delivery.
Our high street shop (Rug Emporium) and offices in Kendal are still closed but are due to open on the 15th June.
RugsUK is pleased to have remained open for busines throughout the pandemic (although working from home strictly in line with Public Health England advice)
While we are still open for business and taking orders online and while most products are still being delivered in 3-5 working days as before, there will inevitably be small delays on certain products as the current pandemic affects us all. So we just wanted to connect with you to let you know how we are managing the current situation.
We would like to reassure you all that we are fully committed to adhering to the advice from Public Health England regarding the Coronavirus COVID-19 outbreak. The well-being of our customers and staff is of utmost priority to us and we have therefore decided to temporarily close our high street shop and offices in Kendal and we are now working from our home office. Some services may be affected due to our new situation, but we are working very hard to minimise this.
All goods are now being dispatched direct from our suppliers while our Kendal premises are temporarily closed, all of whom have implemented their own very strict and safe practices.
While our suppliers are all accepting and processing orders and general stocks levels are very good, despatch times can vary a little from supplier to supplier. Some suppliers, especially those in London, have temporarily shut down their despatch departments for a couple of weeks until the situation improves.
So while there will inevitably be some delays due to the lockdown measures, please be assured that all orders are being processed, stock is being allocated and that goods will be despatched as soon as possible.
Thank you for your continuing support and understanding at this difficult time and we hope you and your family and friends stay safe and well.
Please contact us on 01539 730140 or at [email protected] with any question or enquiry and we will be happy to help you.