Skip to main content

Home  >  Information >  Cancellations


You can cancel an order at any time prior to it being dispatched for a full refund. Once the goods have been dispatched, you can still cancel the order but will be responsible for all carriage costs incurred by RugsUK.

Custom-made rugs and runners made to your own sizes and specifications are not returnable but samples of quality and colour are always provided to ensure you will be happy with the end product. 

B2B – Business to Business

We supply B2B as well as B2C. B2B orders cannot be cancelled, returned, or refunded. For more information, please see our main B2B page found here.