Terms & Conditions
are the terms and conditions of the www.rugsuk.com web site. By placing an order
on this web site you are accepting these terms and conditions and agree to be
bound by them.
1. Our Terms and
1.1 We reserve the
right to update these terms and conditions at any time. Please check that you
have read and understood our current terms & conditions. Last updated 25th
1.2 These terms
and conditions relate only to our www.rugsuk.com web site and not to our retail
shop or any other web site.
Placing an order
2.1 You may place
an order with us either by adding goods to either of our shopping carts and completing
the checkout procedure or by placing an order with us over the telephone.
In both cases you will have ample opportunity to check the details of your order
2.2 On completion
of 2.1 above, you are now deemed to have placed an order with us and will receive
an order acknowledgment by email and/or by post. When you receive this please
check once again that your order details are correct. Contact us immediately if
there are discrepancies.
of an order
3.1 When the goods
are ready for dispatch we will accept your order and contact you by telephone
or email to arrange delivery. Until this time we are not deemed to have accepted
your order and may refuse it for any reason including;
goods no longer being available, or
the goods are incorrectly described or
trouble processing your credit card payment.
4.1 We may
process payment for your order as soon as you place it or may wait until the order
has been accepted. Processing of your payment is not deemed to be acceptance of
All Prices include vat at the going rate (currently 20%) where applicable.
Prices may be changed at any time and all orders are processed at the current
rate as displayed on our web site at the time the order is placed..
We guarantee to beat any genuine online price as defined by our unbeatable
As soon as your order is ready for dispatch we will contact you to arrange delivery.
Our rugs are delivered via carriers on a next day service by reliable companies
but please note that this is not a guarantee. Neither we nor our carriers will
be held responsible in the rare event of non-delivery on the arranged day.
For current delivery charges and timed deliveries see the Delivery & Shipping
section on our Information page.
We will deliver to an alternative delivery address if specified, however this
may slightly delay your order whilst we undergo additional security measures for
the prevention of fraud. If this inconveniences any
customers in any way we do apologise; we must however stress that this is deemed
necessary in order to protect the privacy and security of our customers and products.
reserve the right to refuse any order we suspect to be fraudulent or suspicious
in any capacity.
6.5 Important note to Scottish Highland
customers. Please note that next day delivery and Saturday delivery options are
not available to the postcodes detailed below.
IV21, IV22, IV23, IV24,
IV26, IV27, IV28, IV40, KW5, KW11, KW12, KW13, FK19, FK20, FK21,PA30, PA40, PH30,
PH31, PH32, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41 and PH50.
you live in a region that has one of these post codes we can get your order to
you in 2-5 working days.
Faults and Cancellations
you have received your goods, you have 14 days in which you can return them should
they be unsatisfactory for any reason. To be able to return the goods you must
notify us within 7 working days of receipt of the goods of your intention of returning
the goods and the reason for doing so. You would receive a full refund of the
purchase price on their safe return within this time period.
It is your
responsibility to pay for the cost of returning the goods. When we have received
and inspected them and we are happy they have been returned in the same condition
that they were dispatched, we will refund the total goods value. See Returns.
Please note that refunds may
take a few days to be processed as they are done in batches. All requested refunds
should be done within 30 days and if not please notify us immediately
Please check all goods carefully as soon as you receive them. If the goods are
faulty, please let us know immediately and no later than 7 working days from date
of receipt and ensure they are returned/collected for inspection no later than
14 days of receipt.
Upon inspection, should your goods be confirmed to
be faulty, we will offer you a replacement, a mutually agreeable re-selection
or a full refund, inc. cost of collection, whichever you prefer.
Please note that variation of colour is not accepted by us to constitute faulty
goods and we do not accept responsibility for the cost of returning rugs whose
colour is not as portrayed on your computer screen. The same with variation in
design as described in our Money Back Guarantee section above, this variation is
normal and does not make us liable for the cost of returning any rugs for this
7.4 You can cancel an
order at any time prior to it being dispatched for a full refund. Once the goods
have been dispatched you can still cancel the order but will be responsible for
all carriage costs incurred by RugsUK.
Custom made rugs and runners made to your own sizes and specifications are not
returnable but samples of quality and colour are always provided to ensure you
will be happy with the end product.